Aconnect provides services on training for contact center, the program components are designed from trainers’ experiences in outsourcing arenas. The sharing of real case scenario will benefit for all trainees to understand and can adopt for their own operation.

Training topics:
1. Customer Complaint Management
2. Effective Communication
3. Contact Center Operation Excellence
4. Teamwork Building
5. Data and Content Analysis
6. CRM Blueprint
7. etc